Due to the limited nature of our products we are not responsible for any lost or stolen mail. We suggest purchasing ROUTE SHIPPING INSURANCE so you may file claims for any lost/stolen parcels with ease.
When you are purchasing from our shop, you are agreeing to the Terms & Conditions we have in place. It is not our shop's responsibility if a customer does not take the time to read the information provided on our website.
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We would like to remind our customers that: ALL SALES ARE FINAL.
(NO EXCHANGES/RETURNS/REFUNDS/CANCELLATIONS)
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Route Shipping Insurance
- We want to offer our customers an extra layer of assurance, and we are happy to announce Route as an option for our customers to add to all their purchases. Route is a shipping insurance company that offers shipping protection.
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Route Package Protection covers lost, stolen, and damaged items. When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. Route does not pay custom/duty fees. For a detailed breakdown of Route's official insurance policy, please reference their help center here.
- https://claims.route.com
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For any orders lost or stolen in the mail that did not opt-in with Route Shipping Insurance, please contact USPS/UPS directly.
Speak to your local USPS/UPS office and/or file a complaint online.
https://www.ups.com/us/en/support/file-a-claim.page
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***For UPS orders you must file a claim online. Once a claim has been filed UPS will reach out to us directly in regards to your claim. We cannot start a claim on behalf of a customer and can not move forward with any claims until we have received a formal notice from UPS directly.***
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To be eligible for a return for an incorrect item, your item must be unopened, unused and in the same condition that you received it.
It must also be in it's original packaging. Please make sure to include your order details when returning incorrect items.
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To complete your return, we require a receipt and photo's of the products.
Please email our team with your order number, as well as photo's of the items that were received in your package so we may better assist you.
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If you have received a defective product upon delivery or have received the wrong item please email our team with your order information as well as photos.
***PLEASE NOTIFY OUR TEAM WITHIN 30 DAYS OF DELIVERY FOR OUR TEAM TO ACCOMODATE ANY CHANGES OR REQUESTS***
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For defective products:
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Due to the limited nature of our products we may offer a replacement if one is available. If we are un able to replace a product this would be the only time we will be able to refund the item/order.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. And notify you of the approval or rejection of your refund.
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CLAIMS ON DEFECTIVE ITEMS/PRODUCTS MUST BE PLACED WITHIN 30 DAYS OF RECEIVING THE PRODUCT
(From the Date it states the item was delivered)
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(If you have ordered the wrong size you will not be able to replace or receive a refund for the item, this return policy applies to orders with errors made on behalf of our team ONLY.)
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If you are approved, we will then send you a replacement or a refund if the item was a manufacturer error and not a user error. Your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days. (Depending on the bank you may have). Replacements will take a couple weeks for production and will be sent out accordingly.
Shipping:
To return your product, you should mail your product to:
110 W. 6TH ST. #547, AZUSA CA 91702
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(PLEASE INCLUDE YOUR ORDER INFORMATION WITH YOUR PACKAGE OR THIS WILL CAUSE DELAYS WITH YOUR RETURN)
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Our team will be able to provide you a return label if your return is approved by our team. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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All orders will receive tracking. If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. Please note that we will not be able to guarantee that we will receive your returned item. If an error may occur due to the shipping carrier.
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Thank you
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™
